Delivery & Tracking
All orders, unless otherwise stated are packaged in simple brown outer boxes with special ice packs to preserve the cheese temperature. Our ice will keep your parcels cool for 48 hours, on occasions with DPD, your order may be delayed, therefore, we cannot 100% guarantee next day delivery. Please ensure you factor this in, if this is for a special event. We use either bubble wrap for our larger cheese cake orders or paper straw for protection in transit unless otherwise stated. For cheese cakes, a spec sheet is included with your order which gives a picture of your cake, a list of your cheeses and assembly instructions where required.
For our gift orders, you have the option to purchase a gift box and your order will then be packaged in our attractive gift card boxes with paper straw for protection. If you leave a message at checkout stage, then a gift card with your message will be included with your order.
Delivery times
Simply specify a delivery date ahead of schedule and we will aim to deliver on this day. Please note outside mainland UK postcodes, please allow an extra day. We do NOT deliver cakes on a FRIDAY! This is to mitigate the risk, however small, of a delay that could affect you receiving your order in time for your event.
For a smooth operation
Please supply correct delivery address including postcode. It is important that this address is accurate. Ideally, we’d like to deliver when the recipient is in. Please supply a contact telephone number for the recipient. Our delivery guys are great, but they’re not mind readers. We want to make sure they can find you, so if difficult to find please help us by giving as much info as possible. We can deliver to any UK home address or place of work. Deliveries will be to the main reception of larger companies. (We cannot be held responsible for their internal distribution, so ensure you really trust your receptionist). As we are delivering perishable products we’ll ask at checkout for instructions for somewhere the package can be left safely without a signature, just in case nobody is in (e.g: shed, with neighbour, under the guard of your cat). This is particularly important if you are sending a surprise gift .
If you have supplied a mobile no. then you will also receive text notification on the day of delivery which will give you an hour’s time slot. Please supply the mobile no. you would like this notification to go to. The delivery can arrive anytime from 8:00am – 6:30pm. If you do not receive text notification or your order doesn’t arrive within the specified time slot given, then do call us asap on: 01271 379944 or see the ‘Track your order’ details below
PLEASE NOTE: If you are not in to sign for the order and there are no instructions to leave anywhere safe, your order will go back to the nearest DPD depot to you and will not be delivered until the following day. If for any reason the delivery takes longer, it is your responsibility to ensure you are aware of our delivery policy and delivery date of your order. It is your responsibility to check yourself that your order has arrived safely on the day specified and the cheeses have been checked off and all the products are included and in good condition and have been refrigerated on the day of arrival.
If for any reason your parcel is delayed beyond 48 hours, we recommend popping it in the fridge straight away, on very rare incidences if delayed for any longer, we recommend getting in touch to advise us of the delay on your cheese prior to eating. We cannot accept any liability if you have not adhered to our instructions
If you have any queries at all, please do get in touch and ask for advise - 01271 379944
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
Where we deliver and cost
We deliver our lovely cheese by DPD, who are an overnight carrier. We deliver Tuesday – Friday. Your cheese will always be cut and packed on the day of dispatch. We always use a next day delivery service, which means your cheese gets to you as fresh as can be. The cost is £7.95 for each address in mainland UK for up to 25kg, perfect for stocking up your cheese stash. Delivery is free for orders over £95 delivering to one address. DPD are a reputable national overnight courier which pretty much ensures next day delivery to mainland UK only, however this is not 100% guaranteed.
If you would like delivery before midday it is an additional £12.
If you would like delivery before 10:30 it is an additional £18.
We cannot take responsibility for the length of delivery time once an item has been despatched from us, however we make every effort to help where possible to get your order to you on time and all our orders are trackable
Delivery to the Isle of Wight
There is a small additional charge to The Isle of Wight, depending on the size, weight and speed of delivery. Please contact us and we will quote the delivery for your order.
Delivery to Scottish Highlands
Our standard next-day delivery service is not available to the areas listed below.
Our 2-3-day delivery service is available for orders to the following postcodes
AB 36- 38, AB55-56
FK 17-21
IV 1-39, IV52-54, 63
KW 1-14
PA 21-40
PH 19-26, 30-41, 49-50
To order 2-day delivery to these postcodes, select ‘Scottish Highlands’ as the delivery option at checkout. This unfortunately costs £17.95 for purchases under £95.00, and £10.00 above £95.00.
Delivery to Scottish Islands
Our 2-3-day delivery service is available for orders to the following postcodes, however these timings are not guaranteed and can be up to 5 days. We recommend you contact us directly by phone or email to work out the best solution for your delivery.
HS1-9
IV 40-51, 55-56
KA 27-28,
KW 15-17
PA 20, 41-49, 60-78
PH 42-44
ZE 1-3
Delivery to Republic & Northern Ireland
Unfortunately, we do NOT currently deliver to these areas
Cheese Wedding Cake Delivery (or any special event)
Most importantly, we do NOT deliver cakes on a FRIDAY! This is to mitigate the risk, however small, of a delay that could affect you receiving your order in time for your event.
We take every precaution to ensure that a Cheese Wedding Cake or a cake or gift for any event will arrive in the right condition. Should you find that any damage has been caused during transit, please notify us immediately and we will arrange for a suitable replacement to be delivered to you. Unlike regular deliveries, we try and avoid Cheese Cake deliveries on a Friday, because we do not like to risk a cake not arriving in good time for a weekend event, or indeed, any gift which is crucial for an event. If you would like delivery on a Friday, we will do everything we can if there are delivery issues, but at times these can be outside our control. It is your liability if you request delivery on a Friday and understand this is not a guaranteed delivery.
If planning ahead for an event, then please choose an ideal delivery date in the box provided at checkout. We will always email and confirm your order. Please ensure for crucial events, such as weddings, birthdays or a party that you allow your order to reach you at least two days prior to the event. If delivery is to your home address, please ensure your order reaches you two days before leaving for any event where travel is involved. We use a third-party courier and, although rare, delays can happen.
If delivery is direct to a venue, it is your responsibility to ensure your venue are aware of our delivery policy and delivery date of your order. It is your responsibility to liaise with your venue and to check yourself that your order has arrived safely on the day specified and the cheeses have been checked off and all the products are included and in good condition and have been refrigerated on the day of arrival.
Please note we use a 24-hour courier service so we will ship your order the day before your delivery date
You will become the owner of the goods you have ordered when they have been delivered to your chosen address. Once goods have been delivered to you or your venue they will be held at your own risk and we will not be liable for their loss or destruction. Risk of damage to or loss of the goods passes to you at the time of delivery to you
Tracking your order
When your parcel is sent from us to you, we send you an email containing your consignment number
We ideally need a call on the delivery date prior to 5pm if possible to help us track your order as efficiently as we can. If you have questions about the delivery of your order, after it has been dispatched, you may call our us on 01271 379944, Monday to Friday, 9am to 7pm.
If for any reason your parcel is delayed beyond 48 hours, we recommend popping it in the fridge straight away, on very rare incidences if delayed for any longer, we recommend getting in touch to advise us of the delay on your cheese prior to eating
If you have any queries at all, please do get in touch and ask for advise - 01271 379944
Notes on Cheese Storage and use by dates
We recommend eating cheese within three to seven days after receiving your cheese so it is in perfect condition.
However, to clarify, Any individual round cheeses we send out will have a use by date and you should expect a shelf-life of around seven days to two weeks. This does exclude very fresh cheeses, which may only have three to four days life.
Larger wedges of cheeses will generally last longer than smaller cuts, hard cut cheeses, such as Manchego and Cheddar will last longer and providing they are carefully wrapped (wax paper or clingfilm) and kept refrigerated should keep for around 10 - 14 days.
Softer cheeses – for example brie or Langres will have a shorter shelf life and should be eaten by their use by date or within 5-7 days.
Cheese mould occurs naturally, therefore if you find some surface mould after your cheese, you can cut away the mould and the cheese underneath will still taste great
