Delivery & Tracking
All orders, unless otherwise stated are packaged in simple brown outer boxes with special ice packs to preserve the cheese temperature. We us either bubble wrap for our larger cheese cake orders or paper straw for protection in transit unless otherwise stated. For cheese cakes, a spec sheet is included with your order which gives a picture of your cake, a list of your cheeses and assembly instructions where required.
For our gift orders, you have the option to purchase a gift box and your order will then be packaged in our attractive gift card boxes with paper straw for protection. If you leave a message at checkout stage, then a gift card with your message will be included with your order.
For delivery addresses within the United Kingdom, we aim to process ‘ASAP’ order requests within two working days subject to stock availability and no longer than five working days. Otherwise you can specify a delivery date ahead of schedule and we will aim to deliver on this day. Please note outside mainland UK postcodes, please allow an extra day
For a smooth operation
Please supply correct delivery address including postcode. It is important that this address is accurate. Ideally, we’d like to deliver when the recipient is in. Please supply a contact telephone number for the recipient. Our delivery guys are great, but they’re not mind readers. We want to make sure they can find you, so if difficult to find please help us by giving as much info as possible. We can deliver to any UK home address or place of work. Deliveries will be to the main reception of larger companies. (We cannot be held responsible for their internal distribution, so ensure you really trust your receptionist). As we are delivering perishable products we’ll ask at checkout for instructions for somewhere the package can be left safely without a signature, just in case nobody is in (e.g: shed, with neighbour, under the guard of your cat). This is particularly important if you are sending a surprise gift .
If you have supplied a mobile no. then you will also receive text notification on the day of delivery which will give you an hour’s time slot. Please supply the mobile no. you would like this notification to go to. The delivery can arrive anytime from 8:00am – 6:30pm. If you do not receive text notification or your order doesn’t arrive within the specified time slot given, then do call us asap on: 01271 379944 or see the ‘Track your order’ details below
PLEASE NOTE: If you are not in to sign for the order and there are no instructions to leave anywhere safe, your order will go back to the nearest DPD depot to you and will not be delivered until the following day.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
Where we deliver and cost
We deliver our lovely cheese by DPD, who are an overnight carrier. We deliver Tuesday – Friday. Your cheese will always be cut and packed on the day of dispatch. We always use a next day delivery service, which means your cheese gets to you as fresh as can be. The cost is £8.99 for each address in mainland UK for up to 20kg, perfect for stocking up your cheese stash. DPD are a reputable national overnight courier which pretty much ensures next day delivery to mainland UK only, however this is not 100% guaranteed. PLEASE NOTE: On occasion, for very large orders, it may be necessary to pack in two boxes to ensure your order gets to you in great condition and we may, therefore, need to ask for an additional box charge of £6
We cannot take responsibility for the length of delivery time once an item has been despatched from us, however we make every effort to help where possible to get your order to you on time and all our orders are trackable
Delivery to Scottish Highlands
Our standard next-day delivery service is not available to the areas listed below.
Our 2-3-day delivery service is available for orders to the following postcodes
AB 36- 38, AB55-56
IV 1-39, IV52-54, 63
PH 19-26, 30-41, 49-50
To order 2-day delivery to these postcodes, select ‘Scottish Highlands’ as the delivery option at checkout, this unfortunately incurs a £5.99
Delivery to Scottish Islands
Our 2-3-day delivery service is available for orders to the following postcodes, however these timings are not guaranteed and can be up to 5 days. Delivery to the Scottish Islands incurs a £11.99 surcharge from the courier due to the nature of it being perishable and requiring a premium service
IV 40-51, 55-56
PA 20, 41-49, 60-78
Cheese Wedding Cake Delivery
We take every precaution to ensure that a Cheese Wedding Cake or a cake for any event will arrive in the right condition. Should you find that any damage has been caused during transit, please notify us immediately and we will arrange for a suitable replacement to be delivered to you. Unlike regular deliveries, we try and avoid Cheese Cake deliveries on a Friday, because we do not like to risk a cake not arriving in good time for a weekend event. If you would like delivery on a Friday, we will do everything we can if there are delivery issues, but at times these can be outside our control. It is your liability if you request delivery on a Friday and understand this is not a guaranteed delivery.
If planning ahead for an event, then please choose an ideal delivery date in the box provided at checkout. We will always email and confirm your order. Please ensure for crucial events, such as weddings, birthdays or a party that you allow your order to reach you at least two days prior to the event. If delivery is to your home address, please ensure your order reaches you two days before leaving for any event where travel is involved. We use a third-party courier and, although rare, delays can happen.
If delivery is direct to a venue, it is your responsibility to ensure your venue are aware of our delivery policy and delivery date of your order. It is your responsibility to liaise with your venue and to check yourself that your order has arrived safely on the day specified and the cheeses have been checked off and all the products are included and in good condition and have been refrigerated on the day of arrival.
Please note we use a 24-hour courier service so we will ship your order the day before your delivery date
You will become the owner of the goods you have ordered when they have been delivered to your chosen address. Once goods have been delivered to you or your venue they will be held at your own risk and we will not be liable for their loss or destruction. Risk of damage to or loss of the goods passes to you at the time of delivery to you
Tracking your order
When your parcel is sent from us to you, we send you an email containing your consignment number
To track your parcel online, please go to: https://www.dpdlocal-online.co.uk/tracking and put in your consignment number
We ideally need a call on the delivery date prior to 5pm if possible to help us track your order as efficiently as we can. If you have questions about the delivery of your order, after it has been dispatched, you may call our us on 01271 379944, Monday to Friday, 9am to 5pm.
In the event you can’t get through to us or it is out of hours, then please contact DPD directly on: 08450 702 477 and quote your consignment no